Privacy Policy
What we collect, how we use it, and your rights. Effective date: July 5, 2026. Last updated: July 5, 2026.
Overassessed is operated by SapienCX LLC, a Virginia limited liability company.
1. Privacy notice at a glance
This table summarizes the personal information we handle. The full details follow below.
| Category | Examples | Purpose | Shared with | Retention |
|---|---|---|---|---|
| Address lookups | The property address and county you enter | Match your property in the county's public roll and produce your estimate | Hosting and database providers | Kept with the case record; deleted on request |
| Case records | Matched parcel, estimate results, purchased packet documents | Show your case page, prepare your packet, support | Hosting, database, and document-generation providers | Retained while useful to you; deleted on request (billing records excepted) |
| Billing metadata | Stripe customer and session IDs, purchase status, transaction dates, last four digits / brand if provided by processor | Payment, receipts, tax, fraud prevention | Payment processor (Stripe), accounting/tax tools if used | As required for business, tax, accounting, legal, and dispute records |
| Usage analytics | Page views, feature usage, approximate device/browser information | Operate, debug, improve, and secure the Service | Hosting and security providers | Aggregated or de-identified where feasible; identifiable logs kept only as reasonably necessary |
| Support communications | Emails you voluntarily send us | Respond to support requests, resolve disputes | Email and hosting providers | As long as needed for support, legal, or business records |
2. What we collect
- The address you check — used to find the matching parcel in the county's public assessment roll. The free check requires no account, no name, and no email.
- Case records — the matched parcel, the estimate we computed, and, if you purchase, the documents we prepared for you.
- Billing metadata — limited transaction data from our payment processor. We never receive or store full card numbers, CVV codes, or bank account credentials.
- Usage analytics — aggregate page and feature usage. We do not build advertising profiles.
- Support communications — messages you voluntarily send us.
3. What we do not collect
- No account data in the current version — there are no passwords, and we do not ask for your name or email to run a free check.
- Filing checklist state — the checkboxes on your case page are stored in your browser's localStorage and are never sent to us.
- Advertising tracking — we do not use third-party advertising cookies or tracking pixels, and we do not sell personal information.
- Sensitive or regulated data — do not submit health, financial-account, government-ID, or children's information into any Overassessed feature.
4. Public records are the product
Overassessed is built from county assessment rolls and recorded sales — records that your county already publishes. Our copies of those records include parcel characteristics, values, and owner names as published by the county. We use owner names only for record-matching and document preparation, and we do not display owner names on public pages of the Service. Looking up a property does not notify its owner and does not change any county record.
5. Payment processor data
Purchases are handled by our payment processor (Stripe). Stripe collects your payment details directly; we receive limited metadata such as session ID, purchase status, and transaction dates. Stripe may send you a receipt for your purchase. Your payment information is governed by Stripe's privacy policy and security practices.
6. AI provider data handling
When a purchased packet is prepared, the pre-computed figures and comparables in your case file are sent to an AI inference provider to draft the cover-letter text. We do not authorize our AI provider to use this data to train models unless we expressly disclose that practice and obtain any consent required by law. The AI provider does not receive your payment details.
7. Service providers and sub-processors
We use service providers to operate Overassessed, including hosting, database, payment processing, AI inference, and security providers. We require service providers to process personal information only as needed to provide services to us, maintain security, prevent abuse, comply with law, and support business operations. A current list of material sub-processors is available on reasonable written request to tom@phase3ai.com.
8. How we use information
- To match your property, compute your estimate, and prepare purchased packets.
- To process purchases and respond to support requests.
- To detect, investigate, and prevent fraud, abuse, and security incidents.
- To comply with legal obligations, respond to lawful requests, and defend legal claims.
We do not use personal information for targeted advertising. We do not sell or share personal information for cross-context behavioral advertising.
9. Case links
Your case page is reached through a unique, unguessable link shown to you after a lookup or purchase. Anyone with the link can view that case, so keep it private. If sign-in protection is added to case pages in the future, it will use third-party sign-in (such as Google or Microsoft); we will not store passwords.
10. Your privacy rights
Depending on where you live, you may have rights to access, correct, delete, or obtain a copy of certain personal information, and to appeal certain privacy decisions. To exercise these rights, email tom@phase3ai.com. We will respond within 30 days and may verify your request — for example, by confirming control of the case link or the purchasing payment method.
- Access and export — request a copy of the case data we hold.
- Correction — request correction of inaccurate data we control. (Errors in the county's records must be corrected with the county — that is often exactly what an appeal is for.)
- Deletion — request deletion of your case and its documents. We honor deletion requests for case records; billing records may be retained as required by tax and accounting law.
11. Retention
Case records are retained so you can return to your case page during and after the appeal cycle. You may request deletion at any time. Public-record datasets (assessment rolls and sales) are not personal data we delete on request — they are the county's published records, refreshed on the county's cycle.
12. Security
We use reputable hosting and database providers, encrypt data in transit, restrict access to case data to systems that need it, and keep server-side credentials out of the browser. No system is perfectly secure; if we learn of a breach affecting your personal information, we will notify you as required by law.
13. Children
Overassessed is for adults. It is not directed to children under 13, and we do not knowingly collect personal information from children. If you believe a child has submitted personal information, contact us and we will delete it.
14. Do Not Track and opt-out signals
We do not track users across third-party websites, so there is nothing for a Do Not Track or Global Privacy Control signal to opt out of. We honor applicable legal requirements for recognized opt-out preference signals.
15. Changes to this Policy
We may update this Policy over time and will maintain a dated archive of each version. Material changes will be posted on this page with a new effective date before they take effect.
16. Contact
Privacy questions or requests: tom@phase3ai.com